Refunds & Cancellations Policy – Brick Kiln Pottery

At Brick Kiln Pottery, each session and event requires time, planning, materials, and staffing. As a small independent studio, we are unable to offer full refunds. This policy helps us continue providing high-quality creative experiences while protecting our resources.

Workshops, Classes & Courses

Cancellations with more than 28 days’ notice: You may reschedule your booking or receive a partial refund (minus a 25% admin and materials fee).

Cancellations with less than 28 days’ notice or no-shows: We are unable to offer refunds or rescheduling, as your space has been held and materials prepared.

Private Events (e.g., Hen Parties, Corporate Days, Birthdays)

A 50% non-refundable deposit is required to secure your booking.

The remaining balance must be paid 14 days before the event.

Cancellations made:

More than 14 days before the event – We may offer to reschedule your booking or issue a partial refund of the remaining balance (the 50% deposit remains non-refundable).

Less than 14 days before the event – No refunds are available. We will do our best to reschedule your event, subject to availability.

Gift Vouchers

Gift vouchers are non-refundable and non-exchangeable, but may be transferred to someone else.

Vouchers are valid for 12 months from the date of issue.

Missed Sessions

If you miss a session as part of a course or series, we are unable to offer refunds.

However, if space allows, you may be able to join a similar class on a different date. Please contact us as soon as possible, and we’ll do our best to accommodate you. Availability is not guaranteed and is at the discretion of the studio.

Memberships

For membership terms and conditions, please refer to our separate policy on the ‘How Memberships Work’ page.